Frequently Asked Questions.

How old I should be for purchasing E-cigarette?

You should be 21 years old or older than 21 to have a legal permission to buy E-Cigarettes.

Are vapes safe to use?

Electronic cigarettes do not contain tobacco. They do not burn like traditional cigarettes. They don’t produce ash, carbon monoxide, benzene, or any of the other potentially harmful by-products of tobacco combustion. The vaporization procedure leaves no odor or residue behind. People in the vicinity are not exposed to the dangers of passive smoking that are linked with regular cigarettes.

Who should avoid?

Vaporize electronic cigarettes are not intended for use by anybody under the age of 18, and they should be kept away from children at all times. They are not suggested for pregnant or breastfeeding women. (This is merely our opinion; it is not medical advice.)

What exactly is TC Vaping?

TC Vaping stands for temperature-controlled vaping. Rather than setting the mod’s voltage or power output, you pick the temperature you want the atomizer to run at. This means that when you click the power button, the e-cig mod checks the temperature and adjusts the power intelligently to keep the coil at the correct temperature.

Shipping Policy

ZaZa Smoke City provides quick delivery throughout Pakistan. We make every effort to ship orders as soon as possible. We cannot, however, promise that your order will arrive at your door once it has been shipped.

When will I receive the invoice for my order?

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

Returns & Exchanges Policy

Our Philosophy

Returns and exchanges are handled on a case-by-case basis, with the goal of making our customers happy with their purchase. Please be patient as we ask customers to thoroughly evaluate the goods and provide troubleshooting recommendations for quick fixes.

Standard Returns Policy

Within 30 days after delivery, we gladly accept returns of new, unopened items purchased on our website for a refund or store credit. Returns that do not follow our policy will be rejected and returned back to the customer’s original address.

If opened or used, the following items are NON-RETURNABLE for hygienic and safety reasons:

Atomizers for e-liquids, such as RDAs and Tanks.

Replacement Pods & Coils for Disposable Vapes – if the temper foil is broken.

If the tamper seal is broken, you’ll need replacement coils.

Drip Tips, Glasses, and O-Rings are examples of spare parts.

Batteries that can be recharged.

Once the seal is broken on a product with particular product seals, such as an E-Liquid bottle top or hardware packaging with tamper-proof stickers, it cannot be returned.


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