Returns & Exchange Policy

Refund & Returns:

Unwanted items purchased online:

If you no longer need or want an item purchased in-store you have 28 days to return the goods. You can return the items to any of our stores. To qualify for a return, the goods must be:

Unused and in the same condition as when you purchased them

Have proof of purchase. (Without proof of purchase we may not be able to offer a refund or exchange)

Have the bank card (if applicable) that you used to make the purchase.

We sometimes sell ex-display models at a reduced price. These products are sold as seen and we are unable to offer exchanges or refunds on these items.

Please Note: Due to health and hygiene reasons we cannot accept returns for e-liquids, disposable e-cigarettes and refill pods that have been opened.

Faulty items purchased online

If an item you purchased in-store is faulty or you are having problems, please pop back to your local store and speak to a staff member. They will help diagnose the problem and either fix the issue or offer a replacement product.

Warranty information

For Warranty information on all Vape Superstore products please click here.

Please note: we will require proof of purchase and, where possible, the original packaging for the product.

Need further assistance?

We are here to help. Please contact us via live chat, email or phone.

Warranty Service:

We have a no hassle lifetime warranty and upgrade service on the vaporizer. All customers get the first year free, but if they fill our quick registration online, they get a 2nd year free repair. After that, we charge a flat fee plus extra shipping cost if delivered outside the continental USA. There is no additional handling charge – ever. There are some limitations for older vaporizers. Any customers with old or otherwise unfixable vaporizers are offered a discount upgrade to a brand-new model. Consult our full warranty text for the complete details and instructions how to take advantage of our warranty service.

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